Shipping policy

Shipping Policy for MW Supplements

At MW Supplements, we are committed to providing our customers with the best service and products. Here is our shipping policy:

  1. Processing Time:

    • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

  2. Shipping Methods & Delivery Times:

    • We offer several shipping options, including standard, expedited, and overnight shipping. Delivery times may vary depending on the selected method and destination.
    • Standard shipping typically takes 3-7 business days.
    • Expedited shipping typically takes 2-3 business days.
    • Overnight shipping is available for next-day delivery.

  3. Shipping Costs:

    • Shipping fees are calculated at checkout based on your location and the shipping method selected.
    • We offer free standard shipping on orders over $50 within the United States.

  4. Tracking Your Order:

    • Once your order has been shipped, you will receive a tracking number via email to follow your shipment's progress.

  5. Shipping Restrictions:

    • MW Supplements currently ships within the United States only. International shipping may be available in the future, so please check back for updates.

  6. Lost or Damaged Packages:

    • If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.

Return and Refund Policy for MW Supplements

We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we offer the following return and refund policy:

  1. Eligibility for Returns:

    • Products can be returned within 30 days of the purchase date.
    • To be eligible for a return, the product must be unopened, unused, and in the same condition as when you received it.

  2. Return Process:

    • To initiate a return, please contact our customer service team at [email address or phone number] to request a Return Authorization (RA) number.
    • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect item shipped).

  3. Refunds:

    • Once your return is received and inspected, we will notify you via email about the status of your refund.
    • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take a few days for the refund to appear on your account.

  4. Non-Returnable Items:

    • Some items, such as opened supplements or perishable goods, may not be eligible for return due to health and safety regulations.

Cancellation and Right of Withdrawal Policy for MW Supplements

  1. Order Cancellation:

    • You have the right to cancel your order within 24 hours of purchase. After this period, cancellations will not be accepted as we begin processing and shipping orders quickly.
    • To cancel your order, please contact our customer service team as soon as possible. If your order has already been shipped, please refer to our return policy.

  2. Right of Withdrawal:

    • In accordance with U.S. consumer protection laws, you may have the right to withdraw from a purchase within a specific period, typically 30 days from the date of purchase, depending on the circumstances.
    • If you wish to exercise your right of withdrawal, please contact our customer service team to initiate the process.